Wowsers. Don't go back. Ever. Ever. Don't ever go back to MB. They're really just bending you over the table and playing you around for more money wherever they can. Might as well let them pad you up and down and shake you upside down for loose change.
Surely legally the price they quote originally is the price you pay? They can't quote you for something then phone up popping extra money on. If they tell you a price, wrong or not, they should honour it. Their error is their error alone - you don't have to pay for that.
I don't like going to MB, there's always a bundle of trouble... The horror stories just keep getting more and more frequent!
We took SmartieB in for a MOT and checkup, took him home and when we went out next, the car made some horrific noises - a constant thumping and grating from the rear (as if someone had mounted a sub under the boot floor) Instantly turned it round, phoned them up and booked in again for them to look at it. Took it in and they wanted to charge us again for a checkup! Had a heated discussion with the manager who did everything he could to trick us around the bushes before we actually got out of him that we weren't paying for the check, we shouldn't have been told that we were. Why? because in the checkup we had with our MOT, they had written down in the diagnosis about the noise but hadn't told us or given us the checkup paperwork! So after all the bull, pissing us around and making us out to be annoying and stupid about why there was this thumping noise, it came down to them not telling us in the first place they had already diagnosed the problem but not done anything about it! He was even more annoyed when we told him to 'run off and enjoy his own company' when he tried to present us with a quotation on fixing the problem that they had previously diagnosed but not told us about.
Seemed a bit backwards - not telling you about something they can charge you a bleeding fortune to fix! Missed opportunity there Mr MB.
Usually, as with me in the past, they like to quote you for a full set of tyres, full set of brake discs and pads, full set of wipers, half a set of bulbs, new everything and then refuse to give you your keys back as 'the car isn't safe for the road'... Didn't even want me to check - which I did, and found they were lying. The bill they presented me with was insane! I only went in for a full valet (after winter deal) and they didn't even do that after keeping me for over 3 hours!
Still, going to go to them for a MOT if they still do them for £27... but I'm going to book it in very early and take it to another garage to get the bits fixed.
I absolutely hate MB for their service.
When I was in last, some guy went in for a door dent and ended up with a whole new side of panels and a new roof!
(He was a posh snobbish ass though so...)
I just hate their service... I really do.
