we took out a warranty direct warranty on our zafira when we thought the dual mass flywheel was on the way out.
turned out to be injectors.
paid out for 3 injectors at £300 a time (minus excesses and piping that wasn't covered)
HOWEVER... we are still making a formal complaint through the financial ombudsman because the way we were treated by the claims dept was awful, they are rude and obnoxious people. they would only approve 1 injector at a time, even though after the 1st injector, the car broke down a week later and then after the 2nd injector, it broke home on the way home. £50 excess PER INJECTOR.
we just want them to admit the injectors were all at fault to start with and only 1 excess should be taken (plus other complaints i won't go into) but instead, they have told us to go to the ombudsman (thats costs them £250) and then when the ombudsman ruled in our favour, WD rejected the ruling and asked for assessment by a senior ombudsman (another £250)
stupid idiots!
BUT for £350, we saved over £1000
i have heard good things about the AA one that is favoured by most of the garages
do merc have an extended warranty??
but TBH matey - not much has been going wrong with the forfours!!
JJ
